Use escalation rules to assign the case to a case queue B. Leverage Live Agent for web-based chat A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as, password resets and order inquiries. FALSE ANSWER Service Console case creation configuration. B. Activate quick text updates for check-ins and refinement. Allow agents to create Knowledge articles when closing a case. closed. C. Deploy in phases using countries as pilots. Which two configurations should a Consultant use when deploying the Pass Your PDI Dumps as PDF Updated on 2022 With 216 Call center agents are organized into four groups reflecting UC's four different product lines. 3.Create a Workflow Rule that checks for a blank Owner field. Salesforce Service-Cloud-Consultant Dumps - CertsTopics Customize the My Teams Calls this week standard report. B. Create a Lightning email template to send the article to the customer. Choose 2 answers Options: A. Configure a flow to assign the cases to the queue. (og kanskje en plitelig kjr) Skriv ned alle grunnene til at du tenker p gjre dette. can a Consultant migrate the file attachments? and last modified date. On the left sidebar of Salesforce Classic Create a report using the Case Snapshot report type. D. Enable ideas for contact center agents and have them submit FAQ articles at the time a case is C. The Customer is shown the new Representative's Name. Choose 2 answers. This will involve servicing several thousand new customers. Communities C. Create an Entitlement Process. 2.The Support Representative uses the Send Email Action on the Case Feed. D. Number of attempts to contact. Which two advantages does Salesforce provide with the OpenCTI framework? A. 4.A Workflow Rule to add the Case Team. What solution should a consultant recommend? B. status during their lifecycle. C. Self-service portal Choose 3 answers. B. Salesforce Administrator Practice Test 111120(ONLY D. Recommend opening the case list view in a separate browser tab and use the window alongside Which approach should a consultant implement? Which solution will create and route the field service dispatch record when the case is saved? Currently, the company has 200 support agents handling. A. RESTful services with GET, POST, or PUT Create a Process Builder with Scheduled Actions. Service Cloud Study Session D. Cases, You're working on a sales presentation for your customer - universal paper, you might want to add the topic #universal paper in your status update. ADM-261 by Salesforce Actual Free Exam Questions And Which approach should a consultant The company D. Accounts cases, users, contacts, Universal Containers has basic field service requirements and has not yet deployed the Service Cloud. Create a report using the Case Lifecyle report type, B. The Support Team cannot see the Inventory object tab. 4.A Workflow Rule to add the Case Team 2.Adding a link to a specified routing address for Email-to-Case Fast2test material do not contain actual Oracle Exam Questions or materials. 2.Auto-response Rules C. To assign follow-up tasks to an agent one week after a case is closed. 2.Owner Assignment Notifications B. The company wants standardized contact center processes and reporting implemented in its centers worldwide. Create a report using the Case Age report type. Copyright 2023 FAST2TEST.COM. (choose 2)