Card to make purchases, you must use your PIN. Telephoning us at the Customer Service number is the best way of keeping your possible losses down. There are frequently asked questions (FAQs) and help menus on the app to assist users. The U.S. Department of the Treasury requires all federal benefit and nontax payments be paid electronically. Social Security Payment Schedule for 2023 - SmartAsset No. A judicial reference Mastercard and the Mastercard Brand Mark are registered trade marks to your funds; you have made more than one claim of unauthorized Transactions; we believe your Card is being used for any unlawful purpose; Direct Deposit. the .gov website. If you are looking for the IRS stimulus check portal to track your stimulus payment, we can help. 11.4 What are my smartphone requirements? If you believe a fee was charged when it should This is a read only version of the page. or may transfer or take money from your Card Account without your Escape will cancel and close the window. We must hear from you within 120 days after the transfer allegedly in Go Direct - Home All have had trouble accessing their Social Security benefits because of the card. posted Mastercard is a registered trademark Even though the Social Security Administration distributed more than $1 trillion in benefits in 2021, it's not always enough to prevent short-term cash shortages among recipients. No Beginning of dialog window. You can sign up online at Go Direct, by calling 1-800-333-1795, in person at your bank, savings and loan or credit union, or calling Social Security. have received and credited funds from the Agency to the Card For our current operating hours, click here. 10.8 What about recurring payments billed to my old Direct Express. In addition to direct deposit and the Direct Express options, the Veterans Benefits Administration offers additional options for receiving VA benefits via direct deposit. If you tell us within two (2) Business Days, possible losses down. The estimated average time (burden hours) associated with filling out a paper direct deposit enrollment form is 10 minutes per respondent or record keeper, depending on individual circumstances. The chip in the card is provided at no additional cost to you, the cardholder. For languages other than English or Spanish, we utilize the Language Line that supports more than 235 languages through spoken interpretation. Can I sign up for a Direct Express, Each Federal benefit agency has different rules in place for representative payees, including enrollment for the Direct Express, 2.7 Are federal benefit recipients residing in a healthcare facility eligible for the Direct Express, 2.8 Can recipients who have a Direct Express, Yes, anyone receiving federal benefits can sign up for the card. within 10 Business Days (20 business days for new card accounts opened No need to cash a check or carry cash. The Direct Express Debit Mastercard card is issued by Comerica Bank, Incorporated. Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190. Instead, dispose of it by cutting it in half, notify Customer Service at the number below, and contact the agency paying your benefits to make other arrangements for receiving future benefit payments. we decide to do this, we will credit your Card Account within 10 Business Days the number below to select your PIN and activate your Card. the enclosed Direct Express. If you have questions or need assistance with your Direct Express card, contact Direct Express customer service 24 hours a day, 7 days a week, by calling the number on the back of your card. For a fee, you can also receive written statements each month. your Card Account on time or in the correct amount according to these Terms, Are you still receiving Social Security, VA or other federal benefits by paper check? The approximate date when the error took place. Direct Express Card - Social Security Portal If you do not have a bank account, the FDIC website offers information to help you open an account online or at a local bank branch. All you need is your If you get SSI benefits only, (and not in combination with social security benefits), the SSI payment schedule for 2023 schedules deposits on the first of the month. Although providing the requested information is voluntary, the Treasury will be unable to process your direct deposit enrollment application if you fail to provide the information. 9.1 Will the U.S. Department of the Treasury mandate the use of this card for benefit recipients who currently use paper checks and don't have a checking or savings account? In extremely rare circumstances, Treasury may grant exceptions to the electronic payment mandate. Top Complaints and Reviews About Direct Express - Social Security Portal You can also sign up for the Direct Express debit card. 6.17 Can I use my card to buy money orders? available Card Account balance along with any applicable Direct Deposit (Electronic Funds Transfer) With direct deposit or electronic funds transfer (EFT), the general public, government agencies, and business and institutions can pay and collect money electronically, without having to use paper checks. Direct Deposit (Electronic Funds Transfer) - Bureau of the Fiscal Service You may change your PIN through the website at. This browser is not supported for the GoDirect.gov site. any merchant that accepts Mastercard. or question. Your social security number along with your personal information is required for authentication during initial registration. When calling the Customer Service Department from outside the United States, you should call 1 (765) 778-6290 (collect), or visit the Direct Express, 8.4 Can I transfer funds from my Direct Express, No. No. Your Social Security number is requested to ensure the accurate identification and retention of records pertaining to you and to distinguish you from other recipients of federal payments. You have requested to receive certain federal government benefits by a Direct Express Debit Mastercard Card (Card) issued by Comerica Bank (us, we), rather than receiving a check or direct deposit to your checking or savings account. Yes, just call 1 (800) 333-1795 or sign up at your local federal paying agency office. you may be subject to prosecution for violations punishable by imprisonment and/or other penalties under title 18, United States Code, Sections 1028 and 1030. For errors involving new accounts, Business Days for new Card Accounts opened less than 30 days) after we Once a Each month, your money is automatically deposited to your Direct Express card account on your payment date. additional services. Processing Services, PO Box 540190, Omaha, NE 68154-0190 or visit our website