They don't take ANY responsibility and they even accuse YOU of being dishonest even if you provide solid evidence! Please click here to visit their site for more details. Bluefly: Reviews, Complaints, Customer Claims | ComplaintsBoard The company left an official comment to this complaint. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. As a first time Bluefly customer, I'm a little confused about filling in the return portion of their form. Customer service. Fragrance & Skincare We will also send you a return confirmation email so that you can access your return confirmation and domestic return shipping label to print later. i get that it's discounted designer items but they should still stand behind their product and not treat their customers like crap. Track Your Bluefly Order Status - AfterShip Return time frames may vary and are indicated with each item's description. This review was chosen algorithmically as the most valued customer feedback. I purchased shoes from them, didn't like them. So if it is not returned, I won't have my money back, which is quite likely to happen. Bluefly Reviews - 641 Reviews of Bluefly.com | Sitejabber Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Customer service is non-existent. Then I called my bank and they confirmed that Bluefly charged me twice. Not cool. Jul 04, 2014 12:31 pm EDT. Would love to hear from someone if this is standard practice here, but unfortunately other reviews online seem to show similar issues. My concerns were immediately resolved. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. I knew immediately as it was wrapped in poor English packaging and the quality was off in many aspects. BBB File Opened: 12/17/2019. Carrier tracking information will be provided by the carrier once your delivery has been scheduled. Bluefly is unable to process your refund if products are returned to the incorrect address. Overview. They were not helpful and actually abusive. I have never had any problem with other sites delivering using UPS or USPS. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition . It's been over 90 days now. Pricey shipping I accept, after all, no one forced me to buy $200 costume jewelry, I did it because I really liked it. We would also suggest reaching out to the shipping carrier directly to see if they can provide you with additional delivery information. What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. Tip for consumers:Dont buy from here, such a waste of time, Products used:Tried to buy shoes that were advertised as new, but they were clearly used, I purchased fake bottega from here and could tell immediately after opening the box and touching the cardboard-like leather. We look forward to hearing from you. Self-service customer returns. has anyone done this before from this store? Maybe they counted Black Friday as a holiday. Were so sorry you had issues with your order. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. Buyer beware! Return shipping will be taken care of by Bluefly for damaged or wrong items sent.click here. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Our customers are incredibly important to us and we appreciate your feedback and concern. also i do not want to be charged a return fee for each individual dress and separate shipping for each of them. What an unprofessional, unethical company! Bluefly i Their customer service is terrible. Current Wait: 3 mins (3m avg) Hours: Mon-Fri 8am-9pm, Sat 10am-6pm EST; best time to call: 9am. Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. It is now January and I have no idea where my bag is. Careers. Depending on your card issuer your refund may take 3-10 business days to appear on your billing statement. Bluefly has a rating of 3.07 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. Sales tax is applied to your Bluefly order in accordance with individual state and local regulations if your shipping address is in one of the following states: CA, FL. Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within14 days fromdelivery date, unless the item is marked Final Sale. Items that have been opened or used will not be accepted for return. BBB Business Profiles generally cover a three-year reporting period. Its Fed Ex, so what the heck happened? Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Thanks again. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. Please be sure to follow the directions given for each product you are trying to return. Filltek provides order fulfillment and warehousing services for Bluefly. I want to purchase a burberry bag from bluefly, will it be authentic? When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. ret pops the return address (that call pushed) from the top of the stack (RSP register points there) and writes it in the RIP register. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. That is the only way I can have my money back. I expected them to re-send the parcel with items I bought, or similar, and ask OR refund but they have circling around the issue for over a month. Unknown . If you purchase a 50 item, it could cost you 75% of that item to return it. Customers beware before shopping with Bluefly. Sloppy management and website security non-existent. As of today, it's been over 10 "BUSINESS" Days after the return package arrived to their Return Center, and I still haven't received my credit back to my CC. I will never order from them again. Please note this if you chose to order from them. Two months have passed and they haven't exchanged the desk nor refunded my payment. Shipping charges are not refundable. When a gift is returned, store credit will be issued to the Gift recipient's Bluefly account. Then they go back to sell these items on their little website and eBay at the same time like nothing ever happened, hoping more people would get tricked. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item.
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