"It's a malfunction and maybe there should be an apology letter instead of a violation.". How do I get additional mounting strips? ps - Obligation or not, personally, a $50 violation because of a mistake by a relative wouldn't bother me. I called NJ E-Z Pass AGAIN on 10/10 and 4 times on 10/11, waiting in excess of 25 minutes for a human to take my call 2 of these times before hanging up. We contacted the MTA and Bill called his local assemblywoman Stacy Pheffer-Amato's office, which has been inundated with complaints about E-Z Pass fines. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy points) at hotels participating in Marriott Bonvoy. Parking fees of less than $20.00 will be deducted from your E-ZPass account prepaid toll balance, while any That carried a fine totaling $2500 - a mark-up of more than 2300%. We asked if the $11.99 daily rate only applied to days when the toll pass is actually used. One $8 toll violation carries a fine of $100. EZ-Pass to Refund 80,000 Administrative Fees Charged During COVID-19 Pandemic. In cases like this, it would be best to collect all the proof you could surrounding your case, then contact your customer service center to file the dispute. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. Still in its infancy in our area, it has reduced traffic, commuting times, and vehicle emissions, making it good for the environment. "We worked closely with our customers to resolve these situations and waived all initial violation fees once we received full payment for tolls owed, a courtesy we are providing to assist our customers in the transition to Cashless Tolling. The discount is based on the class of vehicle not the type of account. On Oct. 5, Vuolo wrote again, and again, his letter went unanswered. "We let Mr. Vuolo down," spokesman Tom Feeney said. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Nobody at E-ZPass finds it unusual to have 25 violations.". Bamboozled: 25 E-ZPass violations, 10 complaint letters, zero With tolls in and out of the airport costing just $1.75 each for passenger vehicles, Dollar's policy was effectively that we had to pay $60 for $3.50 in tolls. Commonwealth of Virginia. Stay informed and sign up for NJMoneyHelp.com'sweekly e-newsletter. There is a fee of $3.50 for businesses to use this service. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, Southwest unveils stunning new Hawaii-themed aircraft, How to redeem Chase Ultimate Rewards points for maximum value, IHG Rewards Premier Business card review: The annual fee is justified. E-ZPass New York - Terms & Conditions - Individual Accounts Vuolo contacted the United States Postal Service to make sure the letters were received. Danielle Leigh and the 7 On Your Side Investigates team at Eyewitness News want to hear from you! We may receive compensation when you click on links to those products. If you incur a toll fine of $20 and a $50 administrative fee, your total charge will be $70. E-ZPass is Expanding! External web sites operate at the direction of their respective owners who should be contacted directly with questions regarding the content of these sites. EZ PASS NY Every single day EZ Pass is taking advantage of customers, either their machines at For an explanation of our Advertising Policy, visit. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. WebThe E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & Car to a pickup with six tires (dual wheels in the rear is not acceptable). Find the right card for you. Our editorial policy at TPG is not to accept free travel from providers, so I declined the offer. On July 31, Vuolo received two more violation notices. Are Delaware's toll fines fair? If you prefer to receive an application in the mail, complete the form below. NJ E-Z Pass - Fraudulent violations posted on auto license tag I surrendered in 2016. This time, I was sure to sign and date the form and directed someone to call me to discuss this since I cant reach any E-Z Pass CS rep by phone. The agent told us that the rate is applied to the entire week-long rental period no matter the number of times the toll pass is actually used. He was wrong. he asked. You will find stories of people who received multiple letters and havent faced any consequences yet. Violation Dispute Letter Sample "Prior to October 10th it (the sign at the tolls) would tell you when your account was low, then I would go and replenish it. If toll roads are unavoidable or worth the extra cost, the easiest way to avoid toll convenience fees is to bring your own E-ZPass with you. Maybe NHDOT has no authorization to issue speeding tickets. Faxes were not answered. Vuolo suggested that rather than send so many violation notices, E-ZPass should simply -- as a saver of both money and time -- deduct the amount due from his account, given that E-ZPass knows it was his car and what charge was due. 2023 Advance Local Media LLC. Cashless Tolling has generated significant and sustained improvements for motorists and the environment through decreased travel times, reduced congestion, lower carbon emissions, and has improved safety throughout the system. Average of 129 Customer Reviews. WebRefer to this step by step process to sign up for an E-ZPass: Go to the E-ZPass website. I was assured that a new bill would be available online in about 24 hours and I could pay it then. Is The White Lotus breaking up with Four Seasons ahead of Season 3? Then he received another violation notice. Pass There was a new violation for Sept. 10. Most rental car companies charge the same rental/admin fee at Boston as their other US locations, but there are some that take advantage of this captive market, such as Dollar and Thrifty. I had made the mistake to use this route and found owing seventy five dollars. To better keep track of an E-ZPass account and to avoid situations like these, we highly recommend that our E-ZPass customers sign up for Mobile Alerts, where they can receive low balance notifications via email or text.". Assuming these rates, the total cost charged by each of these rental car companies is: *E-Z Rent-A-Car price is "before taxes and fees.". Chase's fraud department was apparently as skeptical as I was at this price and messaged me to confirm that I used my card for a $59.99 purchase with Dollar Toll Charge. Signing up for a Massachusetts E-ZPass account and getting a transponder is free and only requires a $20 initial load. To come back in, there's tolls. Feeney said at the direction of the Turnpike Authority, Xerox -- which handles E-ZPass -- conducted a review to see what went wrong. They sent me a toll violation in the mail which I never received due to change of address but it was too late and the violation went into collections where they are forcing me to pay a $50 fee.
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