If the returned item is used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. You should be able to find the order, which will have a link to the original item. If its costs less than a 1.00 to return to seller, why do I have to pay 3.11 for the seller's label on eBay? You can still register as an eBay member after you've bought an item as a guest. When the seller uploads tracking information, you can follow your package online all the way to your delivery address. This is the email we sent at the time of your purchase with all your order details. I had purchased an item on Ebay and I had used Guest check out to pay. Your item didn't match the listing, or it arrived faulty or damaged. Choose Return item. Promoted Listings Advanced. but the buyer didn't pay any shipping. The seller has 3 business days to get back to you. If you like, you can add a message for the seller and add up to 10 photos. Once you click on return, eBay should give you return labels. eBay (UK): So i have bought an item as a guest and it didn't arrived When you buy as a guest on eBay, you can still track your purchases and return items you've bought, but you won't be able to use My eBay to keep track of your activity, message other members or make money by selling your unwanted items. You can follow your package online all the way to your shipping address when the seller uploads tracking information. You have up to 30 calendar days from the estimated delivery date to report that an item hasn't arrived. You can shop for most things on eBay without needing an eBay account, but you'll miss out on the benefits of being a member. Ask eBay to step in and help if the seller hasn't responded or things aren't resolved. Youll see accepted payment methods at checkout. If you're responsible for purchasing the return shipping label, make sure you use a tracked service and add the tracking number to your return request. If you bought multiple items from the same seller, but something was missing when your order arrived, you can follow the steps above to report that you didn't receive an item. Returning Items. You can also see the status of your return by going to View order details in your order confirmation email, then selecting Resolutions. i was winning bidder on a (2nd time listed) item. Return the item in the same condition you received it in pack it well. Strength in numbers! However, we're here to help. - opens in new window or tab. Include your email address to get a message when this question is answered. To help you find the information you need, we've put together an overview of how the process works, with links to useful articles. Most of the time sellers will be able to resolve your issue, but if they haven't responded after 3 business days or they haven't been able to fix things for you, we're here to help. You'll receive a confirmation email once you've created the request, which will include a link to view your request details. View related content below. Most sellers refund as soon as they get the item back. Free delivery and returns on eBay Plus items for Plus members . If you bought it over eBay and it isn't right, it's the seller's problem not yours. Learn more about our Condition of returns policy. Copyright 1995-2023 eBay Inc. All Rights Reserved. Get help if you bought as a guest | eBay To request a return, select the item you want to send back from your recent purchases above, or use the button below. If you're responsible for purchasing the return postage label, make sure you use a tracked service and add the tracking number to your return request. References. Does e-Bay provide shipping discounts when buying postage. Tip Find your eBay guest order confirmation email. Returns & Refunds | eBay Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more.