your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. Zwilling is the parent company and US customers can refer to its warranty. Once you applied the promotion to your order, the prices and shipping charges, if applicable, will be adjusted according to the applied promotion, with the discount reflected in your GRAND TOTAL. If you feel your product qualifies, we would appreciate the opportunity to inspect your ZWILLINGJ.A. Kick off your new kitchen routine with our high-quality, functional products. Extra heavy items may be subject to an additional charge. Your browser's Javascript functionality is turned off. If you purchased your product from an online marketplace However, please note that our warranty does not cover wear from normal use, or any damage resulting from use other than the intended purpose of the item. HENCKELS purchase. Provide your account email address to receive an email to reset your password. Warranty German engineering, Japanese craftsmanship. WebContact Form Call or Text Us at: 646-466-2556 MON - FRI: 9AM-5PM (EST) Official ZWILLING J.A. Free 4-Piece Set of Pan Protectors. Kramer Knives Inc warrants the materials and craftsmanship of the knife to the original owner for so long as Im personally making or overseeing the making of custom knives. Id appreciate your help. Current country: USA. If your product arrives faulty or damaged ZWILLING J.A. your product. The warranty does not cover wood products, such as knife handles, wear from normal use, or any damage resulting from use other than the intended purpose of the item." Product Registration - zwilling-benefits.com 10 Pros And Cons Of Slow Cooker Liners [+ Alternatives], Xtrema Cookware: 100% Ceramic [What To Like Or Not], GreenPan Ceramic Designs [Which Ones For You? If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. If your item is discontinued or out of stock, you will receive a replacement of equal value. Henckels Warranty. Ive put this together for your benefit with the best information available at the time. Please do not send in any personal items such as a knife holder/case, pan protectors or special wrappings that you would like returned to you, as it will be discarded. Your electric kettle supports your everyday life with comfort and safety. If the item you returned is out of stock or discontinued, we will offer you a comparative item in quality and cost. Please click here to print your online return form: Properly mark your return form with the item/s being returned and the reason for your return. Offers may not be valid at ZWILLING Stores. We often think that a warranty or guarantee suggests the company will back its goods. You can contact them by phone on 423-837-7181. Join the mailing list to be first to know about sales, events & new arrivals. SHOP NOW. WebAll ZWILLING Group products sold in the UK & Ireland have a lifetime warranty for domestic use against defects in manufacture and materials. A proviso: the warranty may not continue with the transfer of ownership. In order to determine replacement eligibility, we would appreciate the opportunity to inspect your ZWILLING product. You will not be charged extra if your items ship separately. Henckels Shop Welcome to ZWILLING Getting in touch with us has never been easier. Great culinary travel tips. Whether or not you register your product(s) will have no effect on your warranty rights. ZWILLING J.A Henckels USA is not responsible for lost shipments. We're happy to help. breach of contract or strict liability. Its best to have the receipt, and I note it does say that in their warranty document, but if you explain the circumstances it may not be necessary.You could try phoning on 423 837 7181 but they now have this contact form, which has an option to upload a photo to explain your issue.If you decide to continue using it, give it a good clean to remove the rust and then oil it to seal it to prevent further rusting.The company has this to say about rust developing around the rim of enamelled cast iron:Should rust develop, we recommend cleaning with a nylon sponge and dish detergent and dry thoroughly. Sending in photos to prove the damage is a great way to speed up the claims process and help ensure you get new cookware as quickly as possible. Get Up To 60% Off Le Creuset cookware is warranted to you by Le Creuset of America, Inc. to be free from defects in material and workmanship at the time of its purchase. from cutting through the outer box or padded envelope in which they are mailed. We will credit you for those returns, accompanied by an original receipt, received within 60 days of the purchase for the price paid in the original form of payment. You can contact them by phoning 8800-255-2523. Enter the order number and email. Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY. Since 1731- Beauty tools of excellent quality and design. SHOP NOW, Gift With Any HENCKELS As a customer, I expected a much better level of service from a brand as renowned as Zwilling. ZWILLING To make this request, you may contact us at consumerrelations@zwillingus.com. Toasters with seven browning settings for your perfect toast. Enter the order number and email. The warranty does not cover wood products, such as knife handles, wear from normal use, or any damage resulting from use other than the intended purpose of the item. What they dont cover: Any damage that doesnt come under normal household use and cared for according to the instructions. Users can influence the use of cookies. The following restrictions apply: To qualify for a specific promotion, your order must be placed during the specified promotion period. Purchasers of products who wish to make a warranty claim based upon a product defect, please mail in your product to Zwilling at the address provided below. A $44 Value! The appropriate tax amount by item will be included with your refund. By clicking Sign Up, you are agreeing to our. Yes, you can enter a different delivery address and billing address. To comply with U.S. We will credit you for those returns, accompanied by If you have an item that you really want but you can't decide, add it to your wishlist. This warranty applies only to products that were purchased in the United States from Zwilling or a Zwilling authorized seller located in the United States, unless otherwise prohibited by law.Zwilling products are legitimately sold only by authorized sellers that are required to follow Zwillings policies, procedures, and quality control standards. WebAttn: Warranty Department ZWILLING J.A. Click the "Apply" button on the right side of the page. If you cannot get your order to go through, please try PayPal. To redeem a code-based promotion, perform the following steps: In the Shopping Bag, enter your Coupon Code/ promotion code in the space marked "Coupon Code / Promotional Code (optional).". You can find more information about the processing of your data in our. Lodge produces high-quality cast iron cookware, including a range that is protected with a durable porcelain enamel covering. SHOP NOW, Gift With Any HENCKELS We're happy to help.